White Apartments offers only apartments with a minimum rental period of 2 months and a maximum rental period of one year or more. All apartments are fully furnished and equipped, and the rental rates on the website include all costs. Please note that White Apartments does not offer apartments for short term stays and immediate bookings. Most of our tenants are looking for an apartment 1-2 months in advance. A standard rental contract is concluded for each rental.

No, there is no commission or service fee for the tenants. All our apartments are free of commission fee.

It is a high priority for us to refund your deposit payment as soon as possible. At the end of the rental contract, the apartment will be cleaned and checked for any damage. If everything is in order, only the final cleaning will be deducted from the deposit. The remaining amount is usually returned to you within six weeks. If there is any damage caused by the tenant, the refund process can take much longer. Please contact us immediately if you have not received your deposit or if you believe that the landlord has transferred the wrong amount.

No problem. We will be happy to carry out the tour with a trusted person of your choice or via FaceTime. Before we include an apartment in our offer, it will be personally checked on site. We offer only those apartments that meet our high standards. We photograph each apartment ourselves, and we take great care to ensure that the images are realistic and detailed, not artificial Photoshop artwork. We show you pictures of every room in the house including the hallway, and the view of the street and surrounding area. Our exposés are detailed, informative and straightforward in a way that is not common in the language of estate agents. If you do not like the apartment you have rented without inspection for a serious reason, please contact us immediately. Even if you have a signed contract, there is always a way to find a solution or change the apartment and make you happy as a tenant.

It usually only takes a few days to sign the rental agreement. The ultimate goal of White Apartments is to provide a simple, good and fast service. Please understand that the process of a medium to long term rental takes a little longer and requires more documentation than booking a holiday apartment. Unfortunately, there is some additional paperwork that we have to stick to. You will receive a rental contract and a confirmation from the landlord, which you can use in Berlin for registration etc. To speed up this process, we offer you the possibility to upload all necessary documents already when filling out the application form.

If a landlord has decided for an administration package with White Apartments, one of our staff will hand over the keys to the apartment directly. We meet you in front of the house, introduce you to your new apartment and explain all the details, such as Wi-Fi connection etc. If the landlord makes the handover himself, we recommend you to contact him before the move-in and arrange the meeting. Please do not forget to exchange the telephone number with the landlord, so that you can inform him of any delays, etc. on the day of your arrival.

The rent and the deposit must be on the account of the owner no later than the day of moving in. The rent and the deposit should be paid by bank transfer or Paypal. For some, it is also possible to pay them in cash and personally on the day of moving in. Please note that we charge a fee of 15 € for the cash payment – this is the bank fee we will pass on to you. Please understand that we can not let a tenant move in before they have paid the first rent and the deposit.

Each of our apartments comes with a landlords confirmation to register called „Wohnungsgeberbestätigung“. The confirmation will be usually provided at the handover. Please note that the rental period needs to be minimum 3 months in order to receive this confirmation.